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Clinical Research
Cutis Hospital, Vijayanagar, HSR Layout, Bangalore, Kochi » Privacy Policy

1. Information We Collect

We may collect the following categories of information :

Personal Information

  • Full Name
  • Mobile Number
  • Email Address
  • Date of Birth
  • Gender
  • Postal Address
  • Emergency Contact Details

Medical Information

When you request medical consultation or treatment, we may collect :
  • Medical history
  • Skin or hair concerns
  • Treatment records
  • Laboratory reports
  • Photographs submitted for medical evaluation
  • Prescriptions
  • Follow-up information

Appointment Information

  • Preferred doctor
  • Branch location
  • Appointment date and time
  • Reason for consultation

Payment Information

When purchasing products or paying for services, payment is securely processed through trusted thirdparty payment gateways. We do not store your complete debit card, credit card, UPI, or banking information on our servers.

Technical Information

When you browse our website, we may automatically collect :
  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Cookies
  • Referral URLs

2. How We Use Your Information

We use your information to :
  • Schedule and manage appointments
  • Provide medical consultations and healthcare services
  • Respond to enquiries and support requests
  • Process online purchases and payments
  • Deliver ordered products
  • Send appointment reminders
  • Share reports and treatment updates
  • Improve our website and patient experience
  • Maintain medical records as required by law
  • Detect fraud and maintain website security
  • Comply with legal and regulatory obligations

3. Cookies and Analytics

Our website may use cookies and similar technologies to :
  • Remember user preferences
  • Improve website performance
  • Analyse visitor behaviour
  • Enhance security
  • Measure website traffic
You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

4. Sharing of Information

We do not sell or rent your personal information.
Your information may be shared only when necessary with :
  • Healthcare professionals involved in your treatment
  • Diagnostic laboratories
  • Pharmacy services
  • Payment gateway providers
  • Delivery partners
  • IT and cloud service providers
  • Government authorities when legally required
All such parties are expected to maintain appropriate confidentiality and security measures.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against :
  • Unauthorized access
  • Data loss
  • Misuse
  • Alteration
  • Disclosure
While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Medical Disclaimer

The information available on this website is provided solely for educational and informational purposes.
It should not be considered a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified dermatologist or healthcare professional before making any medical decisions.

7. Online Appointments

When you book an appointment through our website, we collect only the information necessary to :
  • Confirm your booking
  • Contact you regarding your appointment
  • Maintain patient records
  • Improve healthcare services
Appointment information is treated as confidential medical information.

8. Online Store (Cutis Kart)

If you purchase skincare or healthcare products from our website, we may collect :
  • Billing Address
  • Shipping Address
  • Contact Information
  • Order Details
  • Transaction Information
This information is used solely for order processing, delivery, customer support, and legal compliance.

9. Third-Party Links

Our website may contain links to external websites, payment gateways, social media platforms, or thirdparty services.
We are not responsible for the privacy practices or content of those external websites. We encourage you to review their respective privacy policies before providing personal information.

10. Children's Privacy

Our services may be used for pediatric dermatology under the supervision of parents or legal guardians.
We do not knowingly collect personal information from children without appropriate parental or guardian consent.

11. Your Rights

Depending on applicable law, you may have the right to :
  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion where legally permissible
  • Withdraw consent where applicable
  • Request restriction of processing
  • Raise concerns regarding the handling of your information
Requests may be subject to applicable legal and medical record retention requirements.

12. Data Retention

We retain your personal and medical information only for as long as necessary :
  • To provide healthcare services
  • To comply with applicable laws
  • To resolve disputes
  • To maintain medical records
  • For internal administrative purposes
After the applicable retention period, information is securely deleted or anonymized where appropriate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our services.
The updated version will be posted on this page with the revised Effective Date.

14. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us :

Cutis Hospital

Email: care@cutis.org.in
Phone: 080-2340-1200
Website: www.cutis.org.in

By using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.